[vikingss212]

Well as some of you know my Viking has been sitting at the dealer for quite some time in the shop for warranty. I have called corporate and the dealer several times. Corporate is not doin a very good job at returning my calls when they say they are going to. Actually they haven't returned any. The product specialist I was dealing with wont return my messages to please call me back. Im waiting on the front drive shafts bein as they are two piece. The torque limiter on the shaft has slipped and continues to do so. Well the part was supposed to be early January. I called the dealer this morning and he finally got an email from yamaha saying they expect them January 24th now!! Then they need shipped to the dealer after that! I am beyond aggrivated at this time with all of this. It is ridiculous to not stock parts for a new machine. So they will have my machine for at least 2 months when all said and done.

 

[mass-n-trash]

I see several Folks on here are mentioning they are having problems with the limiter while locked in 4wd. Does this sound similar to what you were experiencing?

Sucks that you can't get this taken care of quicker! I would think they would be ALL OVER this, and just pull the part out of stock...and get it over to your dealer.

Have they offered any form of compensation or anything? They should AT LEAST extend your warranty to equal the time you were unable to use it. For me...I don't think that would be enough either though!

Good luck!!!

 

[vikingss212]

No thats the rev limiter they are on bc its not locked in all the way. Mine is the driveshaft its self. There is a slipper in it basically that will give instead of say your front diff. With the shaft bein as long as they are I think there will be an issue with these.

I finally got the specialist on the phone again today. I nentioned thr warranty and they said it should be able to be worked out.

 

[Teryx2k16]

Good luck sir, hope it all gets worked out soon!!!

At least ya got other toys to play with, when my Range was in the shop over and over again, i had nothing to ride, so thats why i bought the Can-am, and it hasnt let me down yet.

 

[vikingss212]

I certainly hope it gets worked out soon as well!

Ya I got my sportsman to ride while its in the shop.

 

[Hawkman]

So sad that your Viking has been out of commission. I really hope that Yamaha steps up and fixes this for you soon. When did you first turn in your Viking to the dealer? I can't believe they are keeping it for 2 months!!!

 

[cheeyz]

Too bad dealers don't give you rental ATVs for when yours is in the shop like for cars

It sucks that this has to happen to people but the truth is that dealers just can't stock every part for every product they sell.

But I think the manager could have played a part in this to make it easier on you. Such as following up with your calls. Apologizing. Even offering small reimbursements if necessary. Calling to check status, rushing it, etc. All in the name of good customer service.. But customer service is a dying skill today.

 

[vikingss212]

Ya it woulda been nice to get a rental lol.

It wasnt the dealers fault for not havin the part. Heck yamaha didnt even havr it. It must be on a slow boat from japan bc they aren't even in the country.

 

[Teryx2k16]

To bad the dealer cant take the part off another Viking and put it on yours, to get you on the trails again.


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[vikingss212]

Ya I wish they would

 

[Teryx2k16]

well, hopefully they do something asap

 

[vikingss212]

Im guessing by first of February I should get it

 

[Schroeder]

What was the final outcome on this? Defective part, stress from large tires come into play?
Did Yamaha step up for you?

 

[vikingss212]

The part finally came in. Took forever. They fixed it and the dealer gave me hard time bout the tires. Even though dealer sold them to me. Its just a bad design in my opinion. Need somethin different.

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[vikingss212]

I did get Yamaha to extend my waranty out two months. Bc thats how long was in the shop.

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[Fhb]

The part finally came in. Took forever. They fixed it and the dealer gave me hard time bout the tires. Even though dealer sold them to me. Its just a bad design in my opinion. Need somethin different.

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Well hopefully they change the design as you are not alone.

 

[robin2515]

Has anyone actually seen what these drive shafts look like? I'm just wondering if a short soft bolt could be put into one and used like a shear pin on a bush hog. Also I'm wondering how much it costs to replace since its almost time to decide on an extended warranty.

 

[Narrowsboy]

On the Rhino it was approximately a $200 part. From what I have seen they are not serviceable. Your idea might work but if I was going to that much trouble I would weld it solid. My personal opinion is that it is doing what it was designed to do


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[robin2515]

Yea you are right , that's why I was wondering about a shear pin instead of welding. Hopefully though I will never have to find out. Just seams like yamaha would have or will design something that can be reset or repaired with minimal tools and time. Something a little more trail friendly.

 

[sandbagger]

good idea trail friendly, never happen